Frequently Asked Questions
Please review our frequently asked questions below. If you don’t see an answer to your question, contact us!
FAQ
Is your facility and staff accredited?
Yes, the facility, physicians, nurses and medical staff are highly trained, certified and accredited – in addition to years of experience focused in cosmetic medicine and effective treatments.
Facility: Lakeshore Vein & Aesthetics Clinic is a medical facility accredited by the Non-Hospital Medical and Surgical Facilities Program administered by the College of Physicians & Surgeons of British Columbia (CPSBC). Details of those who have received accreditation can be found on the CPSBC site here. The NHMSFAP Program has “the mandate to establish, monitor and ensure standards of practice in private medical and surgical services in BC.”
Team: The doctors and team (read about their credentials and experience here…) continually update their certifications/accreditations via conferences and ongoing training. Our team ranks among the highest trained and most experienced in medical cosmetics, phlebology (vein health and treatment), and the skin-care industry. For instance, Dr. Janna Bentley is invited to Allergan’s exclusive Annual FACES Conference, an honor extended to only 75 expert doctors in Canada. Allergan is renowned for products like Botox, Juvederm, Latisse, and is a leader in anti-aging treatments, research, and training.
In other words, Lakeshore Vein & Aesthetics Clinic’s extensive credentials help ensure medical excellence, beautiful results, and best practices in patient safety and care.
Do I need a referral for varicose vein treatment?
With a referral from your family doctor or a general physician, British Columbia’s Medical Services Plan (MSP) covers the treatment of severe varicose veins that cause pain that hinders walking or venous complications such as bleeding, blood clots, skin eczema and ulceration.
More information on referrals for varicose vein treatment can be found here.
What are your wait times?
Occasionally there are immediate openings, so please connect with us – we would love to serve you! That said, wait times are typically (1 to 4 weeks), and we offer Wait List Service if there are cancellations. Tip: always book your next appointment(s) ahead of time to ensure you get the results you expect.
What are your hours of business?
The normal clinic business hours are here. Appointment times may be requested outside these hours.
Is there babysitting or child care available?
Unaccompanied children – or unattended children – are not permitted for safety reason (medical lasers, sharp medical instruments, etc.). Please make other arrangements for your safety and the comfort of other patients.
Do you offer financing?
Yes! We offer financing on most of our treatments through a simple and easy to use process.
Learn more about the application process and terms here.
Is there free parking?
The Clinic has designated free parking for our clients with appointments in our building’s parking lot. There is also parking on the street: note that most street parking requires payment. It is not advisable to park in adjacent buildings’ parking lots due to the probability of being ticketed.
All skin types? All ages? All genders?
Yes, yes and yes. Lakeshore Vein & Aesthetics Clinic has a wide range of experience, and welcomes, all skin types, all genders and all ages.
Our clients are a diverse mix of young and old, who want to improve their health and/or appearance without surgery. Clients seek a more vibrant and youthful appearance through dermatology-related treatments and personalized products that meet their specific needs.
Many clients receive direct referrals from their family physician or dermatologist, especially in the Okanagan Valley and Southern Interior of BC. Others come from friends who have been impressed with their results, have confidence in our medical expertise, or are satisfied with the quality of treatment options available.
What are the payment options?
Our office offers a variety of options for payment and financing (see below for financing) of cosmetic procedures. Payment options include cash, certified bank cheque, debit card, VISA and Mastercard.
Personal cheques are no longer accepted: we apologise for any inconvenience.
Is there a fee for missing an appointment?
Not if we are notified 24 hours in advance. Otherwise, Lakeshore Vein & Aesthetics Clinic will charge $150 for a missed appointment.
CONFIRMATION DEPOSIT REQUIRED FOR SOME APPOINTMENTS
For the courtesy of your fellow patients and doctor/nurse/staff, a deposit of is required to secure certain appointments. In the event of less than 24 hours cancellation OR a no-show, you will be charged $150.
What is the cost of treatment?
An individual consultation defines a patient’s most effective treatment. Come in and enjoy a free consultation. During consultation, we discuss expected results and establish realistic treatments tailored to your needs, skin type, and lifestyle. The cost and duration of treatment are also determined at this time.
That said, for your convenience, we have given a typical price range for each treatment: see the Q&A section on any given treatment page.
Personalized packages are customized for each patient. It all depends on your needs and expectations: we provide expert recommendations – and you choose the right treatment for you.
Is there a fee for parking?
The Clinic has designated free parking for our clients with appointments in our building’s parking lot. There is also parking on the street: note that most street parking requires payment. It is not advisable to park in adjacent buildings’ parking lots due to the probability of being ticketed.